Patient Services Associate

McKesson • The Woodlands, TX

109d • $16 - $26 • Remote

About The Position

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. Patient Services Associate will be responsible for providing outstanding customer service to patients calling in with questions regarding Intrafusion services. This includes review of patient balances for accuracy, reviewing potential liability for treatment plans, and transferring calls to the next level for assistance. Patient Financial Counselors are tasked with maintaining effective communication between patients, infusion site nurses, financial assistance programs, practice organizations, and other departments as needed.

Requirements

• 0-1 years of experience.
• High school Diploma.
• 1 year of relevant experience in Healthcare required.
• Experience with patient advocacy, pharmacy or patient assistance programs preferred.
• Strong understanding of confidentiality of patient records and HIPAA compliance.
• Independent worker, can set own timelines/deadlines and goals.
• Excellent and effective business communication skills both verbally and in writing.
• Proactive and takes initiative.
• Ability to manage multiple, concurrent priorities, strong time management and prioritization skills.
• Team oriented.
• Understanding of reimbursement practices including government programs (Medicare, Medicaid), commercial programs, and how these payers coordinate benefits.
• Adaptability to handle changing priorities in a high volume, fast-paced work environment.
• Excellent personal computing skills and a working knowledge of MS Office software.
• Exceptional organizational skills and attention to detail.
• Maintains clear communication with customers regarding mutual expectations.
• Takes personal responsibility and accountability for correcting customer-service problems.

Nice To Haves

• Knowledge of Medicaid, 3rd party insurance and other external foundations or funding programs for reimbursements a plus.

Responsibilities

• Provides best in class customer service by phone, email and in person.
• Answers telephones, returns messages, and collects from patients calling to pay their bills.
• Maintains a high level of customer satisfaction by providing appropriate/applicable levels of competency and professionalism to ensure solutions are provided timely, accurately, and efficiently.
• Maintain knowledge of each financial assistance program and their current qualifying guidelines and criteria.
• Be able to communicate these requirements effectively to patients.
• Ability to thoroughly explain medical insurance benefits to patients as it relates to their estimated financial responsibility for infusion therapy services.
• Negotiates payment plans on Patient Balance accounts utilizing established policies.
• Communicate daily with professional medical personnel (doctors, nurses, pharmacy staff, patient advocates) to carry out program operations.
• Respond quickly to issues or concerns from customers and patients.
• Make outbound calls to patients to inform and collect balances, helps via payment plans or prompt pay discounts.
• Maintain PHI and HIPAA compliance.
• Performs other job-related duties as assigned by Management.

Benefits

• Competitive compensation package.
• Annual bonus or long-term incentive opportunities may be offered.

What This Job Offers

• Job Type: Full-time
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: High school or GED