Patient Services Associate (PSA) | 36 hours per week | Telemetry Unit

Great River Health • West Burlington, IA

133d • $18

About The Position

Provides basic patient care under the direction of a licensed nurse. Performs a variety of clerical functions and tasks related to department specific needs. Provides high quality care to the following patient populations: Surgical, Geriatric, Medical/Surgical, Adult, Pediatric, Obstetric, Telemetry and Psychiatric. Duties are included but are not limited to those below for specified units.

Requirements

• Basic Telemetry course or within six months of hire (Required).
• Medical Terminology course or within one year of hire (Preferred).
• Completion of C.N.A. course (or complete within four months of hire date) (Required).
• Health care experience within the past five years (Preferred).
• Computer classes/experience (Preferred).
• Knowledge of principles and processes for providing customer and personal services.
• Knowledge of administrative and clerical procedures and systems.
• Knowledge of the structure and content of the English language.
• Knowledge of human behavior and performance.
• Ability to manage multiple tasks at the same time.
• Ability to complete work functions with minimal errors and/or re-work.
• Ability to determine the order of multiple tasks.
• Knowledge of basic math to calculate intake and output.

Nice To Haves

• Knowledge of the information and procedures to provide care.
• Being aware of others' reactions and understanding why they react as they do.
• Actively looking for ways to help people.
• Talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents.
• Giving full attention to what other people are saying.
• Monitoring/Assessing performance of self, other individuals, or organizations.
• Adjusting actions in relation to others' actions.
• Communicating effectively in writing as appropriate for the needs of the audience.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions.

Responsibilities

• Care for the restrained patient and monitor for safety, as directed by the licensed nurse.
• Perform Bedside shift report and beginning and end of shift.
• Utilize policies and procedures to keep patients safe from falls.
• Assist in wound prevention and Hospital acquired pressure injuries.
• Be cost conscious in use of equipment and supplies.
• Adhere to safety practices for own personal protection, i.e. infection control devices, lifts, gait belts, eye shields, gloves.
• Demonstrate accurate keyboarding proficiency and computer navigation skills.
• Demonstrate knowledge of basic math to calculate intake and output.
• Answer patients' call lights in a timely manner and address requests or report to co-worker to fulfill the request.
• Answer telephones, and direct calls to appropriate staff.
• Maintain clean patient rooms and change linens, as appropriate.
• Deliver messages, documents, and specimens.
• Observe patients' conditions, measuring and recording intake and output and vital signs, and report changes to professional staff.
• Maintain inventory of supplies based on unit routine.
• Proactively monitor patients for safety and communicate to licensed nurse the need for any monitoring devices (alarms).
• Consistently use patient safety devices.
• Document activities performed in the medical record in an accurate and timely manner.
• Greet visitors and callers to ascertain purpose of visit or call, and direct them to appropriate staff.
• Facilitate admissions, discharges and transfers in collaboration with other staff.
• Assemble, clean sheet, and tear down medical records.
• Operate office equipment such as: nurse call, fax, scanners, photocopier, computer system, telephone system, telemetry.
• Perform accurate and timely order entry.
• Perform various clerical and administrative functions, such as ordering and maintaining an inventory of supplies.
• Perform quality checks on equipment, i.e., crash cart, transport monitor.
• Regular and reliable attendance.
• Perform accurate patient registration and verify patient information.
• Track and record unit census.

Benefits

• Competitive base pay.
• Matching retirement programs.
• Health, Dental and Vision plans.
• Health Savings and Flexible Spending Accounts.
• Employee discounts including car rental, cell-phone plans.
• Employer-paid, Long-Term Disability, Life, and AD&D.
• Paid time off (PTO).
• Education Assistance Program.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Discounted cafeteria meals.
• Paid Parental Leave.
• Employee Service Recognition program.
• Voluntary plans including: Life, AD&D, Short-Term Disability, Critical Illness, Accident, Insurance, and Hospital Indemnity.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 251-500 employees