Patient Services Associate II - Jefferson Pride Care (Full-time)
About The Position
Jefferson Pride Care, located on Redman Avenue, is a Primary Care office available to all Jefferson patients but also specifically serves and supports the Lesbian, Gay, Bisexual, Transgender, Queer, Intersex, and Asexual + communities. Jefferson Pride Care welcomes individuals of all gender identities and sexual orientations. We want to ensure that you are aware of these facts and that all of our patients and staff remain comfortable and feel respected while visiting Jefferson Pride Care. The schedule is as follows but subject to change: Monday: 8am-4:30pm Tuesday: 8:30am-5:15pm Wednesday: 10:30am-7pm Thursday: 8:15am-4:30pm Friday: 8am-4:30pm Job Description The Patient Services Associate (PSA) II enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. Obtains pre certifications and/or pre authorizations for procedures, verifies insurance, referrals and patient demographic information. The PSA II supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms. Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC. Obtains pre certifications and/or pre authorizations for procedures. Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate. Greets and interacts with patients/visitors in a professional manner, on phone or in person. Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards. Other duties as requested or assigned.
Requirements
- HS Diploma or equivalent required.
- Customer service and/or patient facing healthcare experience preferred.
Responsibilities
- Enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department.
- Obtains pre certifications and/or pre authorizations for procedures, verifies insurance, referrals and patient demographic information.
- Supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms.
- Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
- Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
- Greets and interacts with patients/visitors in a professional manner, on phone or in person.
- Adheres to HIPAA privacy and security requirements.
- Ensures compliance with all applicable federal, state, and local regulatory standards.
- Other duties as requested or assigned.
Benefits
- Top-Tier health insurance
- Opportunities for career advancement
- Employee discounts on products and services
- Generous ETO/PTO
- Tuition Reimbursement
- medical (including prescription)
- supplemental insurance
- dental
- vision
- life and AD&D insurance
- short- and long-term disability
- flexible spending accounts
- retirement plans
- tuition assistance
- voluntary benefits, which provide colleagues with access to group rates on insurance and discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
