Patient Services Associate II

Common Spirit • San Luis Obispo, CA

83d

About The Position

The Patient Services Associate II position is the first point of phone customer service contact for our patients, physicians, internal and external laboratory, imaging, hospital, patient family members, and vendors by offering customer service, communications, and appropriate distribution of phone calls and messages. The Patient Services Associate may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic practice management system. The Patient Services Associate may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per clinic guidelines. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time. The Patient Services Associate II duties also include referrals and authorizations, pre-registration and patient preparation. PHC is committed to excellent patient care and service. We strive to develop cohesive teams where all levels of employees can work together. That being said, we have developed the job descriptions to define the primary tasks and responsibilities. However, it does not preclude all staff to support the functions of the entire clinic. Some PSA and FSAs may be asked to do work that is outside their daily assignments, especially when working in smaller locations or when trying to address staff vacancies. This team approach will support our goal of keeping the Patient as our focus.

Requirements

• One (1) year experience as a PSA I or equivalent experience.
• Familiarity with an electronic practice management system.
• Medical terminology competency completion or equivalent experience.
• Proficient in GE with completed competency.
• Excellent interpersonal, organizational, and customer service skills.
• Keyboarding skills and ability to utilize computer equipment and software.
• Experience with standard office equipment.

Responsibilities

• First point of phone customer service contact for patients and other stakeholders.
• Collect and update demographics and insurance information.
• Verify health plan eligibility.
• Take complete and accurate messages.
• Schedule appointment times using an electronic practice management system.
• Perform clerical duties to support daily clinic operations.
• Handle referrals and authorizations.
• Pre-register and prepare patients.

What This Job Offers

• Industry: Water Transportation