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The Patient Services Associate II (PSA II) plays a crucial role in enhancing the patient experience by efficiently managing arrival and departure activities in a cardiology practice. This position involves obtaining necessary pre-certifications and authorizations, verifying insurance and patient information, and ensuring a smooth flow of patients to examination rooms. The PSA II is responsible for greeting patients, processing check-ins and check-outs, and adhering to HIPAA regulations while maintaining compliance with healthcare standards.