Patient Services Associate - Health Connections - PT - Evening

Stormont-Vail Healthcare • Topeka, KS

397d • Onsite

About The Position

The Patient Services Associate (PSA) position at Stormont-Vail HealthCare is a part-time, non-clinical role focused on providing essential support to healthcare providers and patients. The PSA is responsible for managing a high volume of incoming calls, coordinating patient care requests, and ensuring timely communication between patients and healthcare staff. This role is critical in facilitating patient transfers, scheduling follow-up appointments, and maintaining accurate patient information to enhance the overall patient experience.

Requirements

• High School Diploma or GED required.
• Bachelor's Degree preferred.
• 2 years of healthcare experience preferred.
• 2 years of customer service experience preferred.
• Knowledge of age-appropriate protocols regarding transfer and trauma calls.
• Ability to accurately document inquiries into the database for statistical purposes.

Nice To Haves

• Experience in a healthcare setting.
• Strong communication skills.
• Ability to work collaboratively with other departments.

Responsibilities

• Receive and process incoming calls from community callers and healthcare staff.
• Page critical time-sensitive patient care requests.
• Coordinate transfers from referring physicians and enter information into the Transfer Module.
• Schedule hospital discharge follow-up appointments for patients.
• Review and enter patient demographic information into the Nursing queue for after-hours nurse triage requests.
• Answer incoming calls and reschedule patient appointments as needed.
• Direct calls to appropriate staff and cancel patient appointments upon request.
• Register clients for various classes/events sponsored by Stormont Vail Health.
• Maintain the statewide EMSystem with accurate bed status and diversions.
• Cross-train and act as backup for registration or other administrative peers.
• Participate in weekly huddles and monthly staff meetings to improve processes.

Benefits

• Part-time hours with eligibility for benefits.
• Flexible scheduling options.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED