PATIENT SERVICES ASSOCIATE - FAMILY MEDICINE

Independence Health System • Latrobe, PA

107d

About The Position

The position involves performing administrative and secretarial functions in direct support of the Physician Practice. The role requires direct customer contact to obtain accurate demographic and insurance information and to facilitate scheduling patients for appointments and procedures. The individual will communicate with both internal and external customers, facilitate referrals, authorizations, scheduling, and patient flow through the process.

Requirements

• High School Diploma, GED or next level of higher education.
• Strong leadership ability, good organizational skills, independent and critical thinking skills, and sound judgment.
• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.

Nice To Haves

• Previous outpatient office experience.
• Two years' experience in a medical/billing/fiscal or customer service function strongly preferred.
• Medical terminology and third-party health care coverage experience preferred.

Responsibilities

• Ensure positive customer service atmosphere and interaction in reception area.
• Interact with co-workers and internal customers in a respectful and professional manner.
• Process telephone calls and messages promptly, accurately, courteously, and efficiently.
• Follow recommended department guidelines for triage and scheduling of patients.
• Process patient information and interview/pre-register patients at the time of or prior to the visit date.
• Enter all information into the billing system per established policies and procedures.
• Accurately code visit based on diagnosis given and identify coding discrepancies.
• Enter all charges/codes into billing system accurately.
• Support financial objectives and make every effort to collect payment at the time of visit.
• Accurately complete cash sheets and deliver cash and cash sheets daily to appropriate place.
• Assist in maintaining/decreasing organization/departmental costs.
• Facilitate patient access to care and schedule patients for appropriate intervals and provider based on protocols.
• Assist patients to access specialty care and testing per physician order.
• Process referrals in a timely manner and coordinate necessary information to obtain timely authorizations.
• Act as a patient advocate and perform effectively in the role of preceptor/mentor to new hires and/or students.
• Assist in department's compliance with preparing for annual surveys and/or other regulatory agencies.
• Participate in continuous survey readiness for inspections and surveys.
• Support performance improvement initiatives within the physician practice.
• Maintain the environment of care and ensure that supplies are replenished daily.
• Demonstrate accountability for professional development.

Benefits

• $2,500 Sign-on bonus

What This Job Offers

• Industry: Nursing and Residential Care Facilities
• Education Level: High school or GED