Patient Services Associate - Clerical Float

University Of Michigan (The Regents @ Ann Arbor)•Ann Arbor, MI

33d

About The Position

To provide support and coordination of divisional patient care services across multiple Radiology division Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

Requirements

Adhere to high standards of teamwork by demonstrating adaptability, dependability, flexibility, and consistently sharing information and resources with others.
Must have a reasonably flexible schedule.
Demonstrate ability to work independently in an ever-changing and potentially stressful environment.
Demonstrate strong organizational skills.
Demonstrate dependability, professionalism, ability to accept direction and shows attention to detail.
Demonstrate strong written communication skills displaying ability to spell correctly and shows use of proper grammar.
Demonstrate strong interpersonal and oral communication skills including active listening
Excellent attendance record
High School diploma or equivalent
2-3 years experience in direct customer service setting involving face to face or over the phone patient/customer interaction.
Knowledge of basic medical terminology.

Nice To Haves

Prior experience performing complex scheduling.
Familiarity with obtaining medical records or professional medical billing.
Financial counseling experience for healthcare patients.
Working knowledge of MiChart (Cadence, EpicCare, and Radiant)
Experience in a health care environment.

Responsibilities

Train into 7 different modalities covering staff scheduling gaps as needed.
Dynamic schedule working mostly days, sometimes requiring evening shift and potentially weekend coverage.
Receive and assist patients, visitors, and staff.
Schedule patient appointments with patients and/or referring clinic.
Coordination of some faculty schedules.
Work directly with physicians to coordinate scheduling procedures and diagnostic exams
Monitor waiting area activity and assure a clean, organized, and safe environment.
Promote personal comfort and convenience of patients and families by routinely checking their needs.
Provide information regarding hospitals and community services as needed.
Obtain proper insurance information and documentation to insure correct charges.
Process and compile patient paperwork for exams and clinical staff.
Answer incoming phone calls relative to procedures and diagnostic imaging.
Coordinate with other department schedulers to optimize use of service block time at OR rooms and/or diagnostic imaging resources
Manage various work queues.
Maintain responsibility and general oversight of Michart scheduling grids across multiple locations.
Accurately record any phone messages and assure they are forwarded appropriately.
Call patients to remind them of upcoming appointments.
Utilize paging system to contact appropriate staff as required.
Prepare patient itinerary and all other appropriate correspondence.
Demonstrate ability to complete multiple tasks independently.
Identify and track reoccurring operational problems and participate in resolution.
Required to have knowledge and adhere to University and Departmental policies and procedures.