Patient Services Associate Casual

Gundersen Health System • Friendship, WI

82d

About The Position

The Patient Liaison works as a team member to assist internal and external customers assuring accurate and complete registration, scheduling appointments, demographic information, insurance coverage, collecting payments and monitoring customer satisfaction. Love + medicine is who we are, it's what we do, it's why people want to work here. If you’re looking for a job to love, apply today.

Requirements

• High School Diploma or equivalency.
• 1 year experience in an office setting requiring customer service responsibilities and computer competency in Microsoft Windows.

Nice To Haves

• 1 year experience in a medical facility setting and/or extensive customer service experience.

Responsibilities

• Represents Gundersen Health System's high standards for customer service in all telephone and face-to-face encounters through courteous, patient and respectful conduct and conversation.
• Communicates effectively with patients, family members and Gundersen Health System staff to schedule appointments, admissions, surgeries, tests and procedures utilizing good customer service skills.
• Responsible to ensure accurate and complete data for promptly registering patients, gathering, verifying and up-dating demographics, as well as insurance and benefit information to drive a timely billing process for our patients.
• Demonstrates and maintains successful completion of defined core competencies in computer skills related to patient registration and appointment scheduling, insurance, cash collection and department computerized schedules.
• Works within the organizational financial guidelines to collect payment and assist customers with financial need for payment of services, utilizing appropriate resources.
• Obtains appropriate signatures on forms relating to registration, billing, and patient care, meeting all compliance regulations and requirements.
• Assists in obtaining estimates for patient responsibility and notifies guarantors prior to treatment according to published organizational standards.
• Keeps current through periodic in-service on registration policies, procedures, insurance guidelines and other information related to position.
• Solicits and responds to customer complaints/concerns either in writing or verbally, using appropriate resources.
• Views, documents, or prints from the patients electronic health record to assist with coordination of patient care.
• Adheres to regular and predictable attendance.
• Performs other job-related duties as assigned.

Benefits

• Competitive compensation and comprehensive benefits packages.
• Support for career growth through Professional Development Opportunities.
• Tuition Investment Program.
• Career Development Center.
• Online continuing education courses.

What This Job Offers

• Education Level: High school or GED