Patient Services Assistant (Full-Time)

Hudson Headwaters Health Network•Ray Brook, NY

20d•$20 - $20

About The Position

Responsible for basic administrative and patient support services. Acts as a key member of the health care team ensuring that patients, providers and other team members receive prompt and professional service. Performs all clerical functions in the Patient Services setting. • Greets patients and other visitors promptly and professionally • Assists patients, team members, providers and other team members with incoming and outgoing calls and fax transmissions • Identifies emergency situations (over the phone or in the health center) and takes appropriate actions • Forwards calls, faxes or other incoming correspondence to appropriate team member, creating a patient case or physically talking with team members as indicated • Accurately enters and verifies patient demographics and insurance information/coverage over the phone and at check in • Schedules/reschedules patient appointments, appropriately maximizing availability of provider schedule, utilizing the following to prioritize: o Patient’s usual provider o Another member of the usual provider’s care team o Another provider in the same site o Another provider in an alternate HHHN site o Informs patients of HHHN Urgent Care sites • Collects Co-pays, co-insurance and self-pay balances at time of visit. Offers patients sliding fee program • Checks patients out, including scheduling follow-up appointments and processing referrals not requiring a prior authorization • Reconciles payment batch amounts on a daily basis. Informs supervisor immediately with any discrepancies • Performs all procedures in opening and closing departments in accordance with policy and procedure • Provides highest level of customer service in all interactions with internal and external customers • Protects the confidentiality of patient’s electronic medical record in accordance with policy and procedure • Ensures timely response to inquiries from insurance companies and/or circulates to appropriate personnel • Attends all expected training and meetings • Assists Patient Services Leader with training of other Patient Services staff • Classifies and barcodes hard copy documents for electronic medical records • Reviews and follows policies and legal requirements prior to releasing copies of medical records • Other duties as assigned

Requirements

High School Diploma or equivalent
Minimum of one-year work experience in a medical office setting or equivalent training/education required
Demonstrated ability to manage multiple tasks and prioritize workload
Experience working with a diverse population required
Experience with Microsoft Office required
Excellent customer service and communication skills required

Nice To Haves

Computer training and/or medical terminology training preferred
Experience with EMR and knowledge of billing a plus

Responsibilities

Greets patients and other visitors promptly and professionally
Assists patients, team members, providers and other team members with incoming and outgoing calls and fax transmissions
Identifies emergency situations (over the phone or in the health center) and takes appropriate actions
Forwards calls, faxes or other incoming correspondence to appropriate team member, creating a patient case or physically talking with team members as indicated
Accurately enters and verifies patient demographics and insurance information/coverage over the phone and at check in
Schedules/reschedules patient appointments, appropriately maximizing availability of provider schedule, utilizing the following to prioritize: o Patient’s usual provider o Another member of the usual provider’s care team o Another provider in the same site o Another provider in an alternate HHHN site o Informs patients of HHHN Urgent Care sites
Collects Co-pays, co-insurance and self-pay balances at time of visit. Offers patients sliding fee program
Checks patients out, including scheduling follow-up appointments and processing referrals not requiring a prior authorization
Reconciles payment batch amounts on a daily basis. Informs supervisor immediately with any discrepancies
Performs all procedures in opening and closing departments in accordance with policy and procedure
Provides highest level of customer service in all interactions with internal and external customers
Protects the confidentiality of patient’s electronic medical record in accordance with policy and procedure
Ensures timely response to inquiries from insurance companies and/or circulates to appropriate personnel
Attends all expected training and meetings
Assists Patient Services Leader with training of other Patient Services staff
Classifies and barcodes hard copy documents for electronic medical records
Reviews and follows policies and legal requirements prior to releasing copies of medical records
Other duties as assigned