Under limited supervision, performs a variety of clerical activities to support practice operations including customer service, managing telephone calls, scheduling, registration, and copay collections.
Receives and screens visitors and telephone calls.
Responds to general inquiries by relating or referring to established policies and procedures.
Provides customer service to patients by relaying information about the Medical Center and reminds patients of appointments.
Schedules patient appointments, performs data entry of patient demographic information and insurance.
Verifies insurance information, requests or obtains referrals required if necessary for service prior to the patient’s visit.
Assists patients with registering for MyChart.
Manages high volume of telephone calls.
Generates telephone encounters from patient calls and routes to providers for review and follow up.
Addresses all telephone messages by end of day.
Performs (pre) registration and confirmation of patient appointments prior to date of service.
Checks in patients, verifies insurance, collects and scans identification and insurance cards.
Manages referral work queues.
Schedules patient appointments from active referrals and/or attaches referrals to appointments scheduled.
Manages incoming faxes, routing results and correspondence to appropriate provider and or staff.
Scans incoming medical records to patient’s MRN.
Addresses and responds to In basket messages from patients and providers.
Closes out In Basket messages daily.
Responds to EPIC Secure chats as appropriate.
Collects patient co-payments, form fees and outstanding balances.
Performs simple arithmetic calculations, reconciles all monies collected and makes deposits.
Assists with scheduling diagnostic tests and therapeutic procedures according to restrictions of HMO's, PPO's, and MCO’s.
Ensures that patients are notified and receive appropriate information regarding scheduled tests and procedures.
Obtains referrals and Preauthorization for procedures by calling insurance companies or generating electronic requests.
Performs other duties as assigned.
High School or GED equivalency.
6 months of related experience.
Customer service skills.
Knowledge of medical terminology, preferred.
Skill in written and oral communication.
Ability to perform non-complex arithmetic calculations.
Ability to organize and prioritize tasks.
Ability to manage multiple tasks and phone volume simultaneously.
Competitive salary and generous paid time off.
Free parking.
Monthly MTA bus pass subsidy-85% paid by GBMC if applicable.
Company subsidized onsite fitness and wellness center if applicable.
Pre-paid tuition to pursue professional development, additional certifications, and degree programs.
Comprehensive health, dental, and vision coverage.