Patient Services Assistant

Saginaw Valley State University • Midland, MI

75d

About The Position

This position acts as the front-line person and provides clerical, secretarial and receptionist support for the practice. Coordinates the patient flow process within the practice by answering the phone, scheduling appointments, registering patients, verifying insurance information, confirming patient demographic information, collecting payments and may be required to schedule tests and/or procedures and process referrals. Coordinates activity between front office, clinical staff, patients and providers. As the initial contact person for the practice, demonstrates respect, kindness, compassion, courteousness and professionalism to patients, families and visitors. This position will demonstrate excellent customer service to a diverse patient population.

Requirements

• High school diploma or GED is required.
• Knowledge of reading, writing, mathematical and computer skills.
• Keyboarding skills needed to register patients and other office tasks.
• Knowledge of medical terminology, medical office policies, practices and procedures as normally acquired through two (2) years working in a medical office or similar setting.
• Interpersonal skills needed to communicate successfully with individuals and groups.

Nice To Haves

• Associate degree preferred.

Responsibilities

• Strives for excellent customer service. Acknowledge and welcome all patients, families and visitors to the practice. Greet customers and answers incoming telephone calls in a timely manner.
• To assure patient safety and accuracy, patient information is verified and updated; accesses various websites to verify insurance coverage and confirm provider is assigned correctly.
• Accurately schedules patient appointments for all providers in the practice.
• Registers new patients and explains practice policies and procedures, including no show, financial and collection policies.
• Prior to patient departure, schedule future appointments, necessary tests and procedures, collect applicable copayments, process referrals, checks out patients, obtain prior authorizations as needed.
• Understands HIPAA privacy regulations and applies the regulations to daily incoming and outgoing verbal and written materials.
• Provides education to patients on Televox, financial policy, protected Health Information (HIPAA), Patient Center Medical Home (PCMH), PRC Customer Satisfaction survey and the Patient Portal.
• Extensively coordinates primary care and specialty provider referrals within MyMichigan Health and within other health systems.
• Maintains cash drawer according to organization protocols and balancing procedures at the end of the day.
• Processes all incoming communications. Accurately fax, file and scan documents.
• Performs office opening and closing procedures. May cover in one practice or be able to provide support in multiple practices.
• Demonstrates ability and willingness to work as a team member. Communicates in a clear, concise and professional manner.
• Trains and orients new employees on the Patient Service Assistant position.
• Demonstrates a commitment to the customer's (internal and external) needs consistent with MyMichigan Health's overall mission, policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: High school or GED