Patient Services Assistant

GBMC HealthCare

88d • $16 - $24

About The Position

Under limited supervision, performs a variety of clerical activities to support practice operations including customer service, managing telephone calls, scheduling, registration, and copay collections.

Requirements

• High School or GED equivalency.
• 6 months of related experience.
• Customer service skills.
• Knowledge of medical terminology, preferred.
• Skill in written and oral communication.
• Ability to perform non-complex arithmetic calculations.
• Ability to organize and prioritize tasks.
• Ability to manage multiple tasks and phone volume simultaneously.

Responsibilities

• Receives and screens visitors and telephone calls.
• Responds to general inquiries by relating or referring to established policies and procedures.
• Provides customer service to patients by relaying information about the Medical Center and reminds patients of appointments.
• Schedules patient appointments, performs data entry of patient demographic information and insurance.
• Verifies insurance information, requests or obtains referrals required if necessary for service prior to the patient’s visit.
• Assists patients with registering for MyChart.
• Manages high volume of telephone calls.
• Generates telephone encounters from patient calls and routes to providers for review and follow up.
• Addresses all telephone messages by end of day.
• Performs (pre) registration and confirmation of patient appointments prior to date of service.
• Checks in patients, verifies insurance, collects and scans identification and insurance cards.
• Manages referral work queues.
• Schedules patient appointments from active referrals and/or attaches referrals to appointments scheduled.
• Manages incoming faxes, routing results and correspondence to appropriate provider and or staff.
• Scans incoming medical records to patient’s MRN.
• Addresses and responds to In basket messages from patients and providers.
• Closes out In Basket messages daily.
• Responds to EPIC Secure chats as appropriate.
• Collects patient co-payments, form fees and outstanding balances.
• Performs simple arithmetic calculations, reconciles all monies collected and makes deposits.
• Assists with scheduling diagnostic tests and therapeutic procedures according to restrictions of HMO's, PPO's, and MCO’s.
• Ensures that patients are notified and receive appropriate information regarding scheduled tests and procedures.
• Obtains referrals and Preauthorization for procedures by calling insurance companies or generating electronic requests.
• Performs other duties as assigned.

Benefits

• Competitive salary and generous paid time off.
• Free parking.
• Monthly MTA bus pass subsidy-85% paid by GBMC if applicable.
• Company subsidized onsite fitness and wellness center if applicable.
• Pre-paid tuition to pursue professional development, additional certifications, and degree programs.
• Comprehensive health, dental, and vision coverage.
• 401 (a) and 403 (b) retirement savings plan.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees