Patient Services Assistant (Full-Time)

Hudson Headwaters Health Network • Plattsburgh, NY

115d • $19

About The Position

Responsible for basic administrative and patient support services. Acts as a key member of the health care team ensuring that patients, providers and other team members receive prompt and professional service. Performs all clerical functions in the Patient Services setting. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Requirements

• High School Diploma or equivalent.
• Computer training and/or medical terminology training preferred.
• Minimum of one-year work experience in a medical office setting or equivalent training/education required.
• Demonstrated ability to manage multiple tasks and prioritize workload.
• Experience working with a diverse population required.
• Experience with Microsoft Office required.
• Experience with EMR and knowledge of billing a plus.
• Excellent customer service and communication skills required.

Nice To Haves

• Computer training and/or medical terminology training preferred.
• Experience with EMR and knowledge of billing.

Responsibilities

• Greets patients and other visitors promptly and professionally.
• Assists patients, team members, providers and other team members with incoming and outgoing calls and fax transmissions.
• Identifies emergency situations (over the phone or in the health center) and takes appropriate actions.
• Forwards calls, faxes or other incoming correspondence to appropriate team member, creating a patient case or physically talking with team members as indicated.
• Accurately enters and verifies patient demographics and insurance information/coverage over the phone and at check in.
• Schedules/reschedules patient appointments, appropriately maximizing availability of provider schedule.
• Informs patients of HHHN Urgent Care sites.
• Collects Co-pays, co-insurance and self-pay balances at time of visit.
• Checks patients out, including scheduling follow-up appointments and processing referrals not requiring a prior authorization.
• Reconciles payment batch amounts on a daily basis.
• Performs all procedures in opening and closing departments in accordance with policy and procedure.
• Provides highest level of customer service in all interactions with internal and external customers.
• Protects the confidentiality of patients electronic medical record in accordance with policy and procedure.
• Ensures timely response to inquiries from insurance companies and/or circulates to appropriate personnel.
• Attends all expected training and meetings.
• Assists Patient Services Manager or Lead with training Patient Services staff.
• Classifies and barcodes hard copy documents for electronic medical records.
• Reviews and follows policies and legal requirements prior to releasing copies of medical records.

Benefits

• The pay rate for this position is $19.38/hour.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED