Patient Services Assistant (Full-Time)

Hudson Headwaters Health Network • Queensbury, NY

133d • $19

About The Position

Responsible for basic administrative and patient support services. Acts as a key member of the health care team ensuring that patients, providers and other team members receive prompt and professional service. Performs all clerical functions in the Patient Services setting.

Requirements

• High School Diploma or equivalent.
• Minimum of one-year work experience in a medical office setting or equivalent training/education required.
• Demonstrated ability to manage multiple tasks and prioritize workload.
• Experience working with a diverse population required.
• Experience with Microsoft Office required.
• Excellent customer service and communication skills required.

Nice To Haves

• Computer training and/or medical terminology training preferred.
• Experience with EMR and knowledge of billing a plus.

Responsibilities

• Greets patients and other visitors promptly and professionally.
• Assists patients, team members, providers and other team members with incoming and outgoing calls and fax transmissions.
• Identifies emergency situations (over the phone or in the health center) and takes appropriate actions.
• Forwards calls, faxes or other incoming correspondence to appropriate team member, creating a patient case or physically talking with team members as indicated.
• Accurately enters and verifies patient demographics and insurance information/coverage over the phone and at check in.
• Schedules/reschedules patient appointments, appropriately maximizing availability of provider schedule.
• Informs patients of HHHN Urgent Care sites.
• Collects Co-pays, co-insurance and self-pay balances at time of visit.
• Checks patients out, including scheduling follow-up appointments and processing referrals not requiring a prior authorization.
• Reconciles payment batch amounts on a daily basis.
• Performs all procedures in opening and closing departments in accordance with policy and procedure.
• Provides highest level of customer service in all interactions with internal and external customers.
• Protects the confidentiality of patients electronic medical record in accordance with policy and procedure.
• Ensures timely response to inquiries from insurance companies and/or circulates to appropriate personnel.
• Attends all expected training and meetings.
• Assists Patient Services Manager or Lead with training Patient Services staff.
• Classifies and barcodes hard copy documents for electronic medical records.
• Reviews and follows policies and legal requirements prior to releasing copies of medical records.
• Other duties as assigned.

Benefits

• The pay rate for this position is $19.38/hour.

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED