Patient Services Ambassador

Southcoast Health System, Inc. • Fall River, MA

119d • $15 - $22

About The Position

Join Southcoast Health, a not-for-profit, charitable health system with multiple hospitals, clinics, and facilities throughout Southeastern Massachusetts and Rhode Island. We are searching for a talented Patient Services Ambassador to ensure customer and patient satisfaction. This position is per diem with day/evening shifts, including weekends and holidays. You will be at the heart of our commitment to our patients and community, working in an inclusive and ethical workplace that has been voted ‘Best Place to Work’ for 7 years in a row.

Requirements

• High School Diploma or GED plus additional courses or training or equivalent knowledge or experience preferred.
• Must be fully vaccinated against seasonal Influenza and the COVID-19 virus or be exempt from the requirement for medical or personal reasons.

Responsibilities

• Perform a variety of duties in ensuring customer and patient satisfaction.
• Ensure patient meal selections are as close to mealtime as possible.
• Adjust selections to diet restrictions with the patient.
• Update and correct patient-selected menus with patient knowledge only.
• Use menu correction guide utilizing assigned dietitian to avoid serious errors in menu correction.
• Describe ingredients and features of all menu items.
• Perform data entry of patient food preferences into the Patient Services Software Platform.
• Use the EPIC Platform as needed and/or directed.
• Perform other reasonable duties as assigned.

Benefits

• Competitive pay and comprehensive benefits package
• Generous Earned Time Off Package
• Employee Wellbeing Program
• 403B Retirement Plan with company match
• Tuition assistance / Federal Loan Forgiveness programs
• Professional growth opportunities and customized leadership training

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees