Patient Services Agent - Burbank

TEKsystemsBurbank, CA
6d$21 - $21Onsite

About The Position

The PSA role is a full-time, on-site position with a shift from 8:00 AM to 5:00 PM.

Requirements

  • Minimum two years of customer service and public relations experience in a medical setting.
  • High School Diploma or equivalent.
  • Ability to deal responsibly with matters of a confidential nature.
  • Ability to multi-task and meet deadlines in a high-stress environment.
  • Excellent communication skills, both verbal and written.
  • Ability to read, write, and understand the English language.
  • Pleasant telephone manner and telephone etiquette.

Responsibilities

  • Receives incoming calls through phone queues involving multiple issues from Members and Health Plans.
  • Maintains or exceeds quality and productivity standards of a minimum of 65 calls per day with matching documentation.
  • Anticipates customers' needs, listens for cues, and identifies how to respond and determine the level of intervention needed.
  • Utilizes standardized processes and tools to resolve routine or complex issues related to services provided by a provider within the medical group, including eligibility, referral status, process designated referrals, and provider availability and members' claim-related issues.
  • Maintains patient confidentiality to ensure HIPAA compliance.
  • Processes members' demographic updates.
  • Works independently to resolve telephonic issues.
  • Handles designated assignments and prioritizes work to maintain workflow.
  • Performs fax functions as needed.
  • Ensures written and verbal communication with all levels of management, staff, vendors, and property management is accurate and with good grammar.
  • Displays professionalism, warm and pleasant phone personality, emphasizing tact, empathy, good judgment, and patience.

Benefits

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)
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