Patient Services Agent - Burbank

TEKsystems • Burbank, CA

6d • $21 - $21 • Onsite

About The Position

The PSA role is a full-time, on-site position with a shift from 8:00 AM to 5:00 PM.

Requirements

• Minimum two years of customer service and public relations experience in a medical setting.
• High School Diploma or equivalent.
• Ability to deal responsibly with matters of a confidential nature.
• Ability to multi-task and meet deadlines in a high-stress environment.
• Excellent communication skills, both verbal and written.
• Ability to read, write, and understand the English language.
• Pleasant telephone manner and telephone etiquette.

Responsibilities

• Receives incoming calls through phone queues involving multiple issues from Members and Health Plans.
• Maintains or exceeds quality and productivity standards of a minimum of 65 calls per day with matching documentation.
• Anticipates customers' needs, listens for cues, and identifies how to respond and determine the level of intervention needed.
• Utilizes standardized processes and tools to resolve routine or complex issues related to services provided by a provider within the medical group, including eligibility, referral status, process designated referrals, and provider availability and members' claim-related issues.
• Maintains patient confidentiality to ensure HIPAA compliance.
• Processes members' demographic updates.
• Works independently to resolve telephonic issues.
• Handles designated assignments and prioritizes work to maintain workflow.
• Performs fax functions as needed.
• Ensures written and verbal communication with all levels of management, staff, vendors, and property management is accurate and with good grammar.
• Displays professionalism, warm and pleasant phone personality, emphasizing tact, empathy, good judgment, and patience.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED