Patient Services Advocate (PSA) - Full-Time - Oakleaf

CareSpot • Jacksonville, FL

1d • Onsite

About The Position

Are you looking to join a mission-driven, values-oriented healthcare organization that is setting a new standard for patient centricity in the Urgent Care space? Then come join us at CareSpot. CareSpot proudly serves communities across Florida with a commitment to improving how people experience healthcare. Open seven days a week with extended hours, our urgent care locations offer easy online scheduling in addition to walk-in and call-ahead options. Over the past 20 years, we have grown steadily across Florida, expanding access to care for the whole family near home, work, and play. That's everyday healthcare made even easier. POSITION SUMMARY What youll be doing: We are hiring a Patient Services Advocate to help us in creating the ultimate patient experience upon entrance to a CareSpot clinic, providing exemplary customer service from check-in to check-out.

Requirements

• A high school diploma or equivalent
• Excellent organizational & interpersonal communication skills
• The ability to remain calm and supportive towards our patients in busy or stressful situations
• Minimum two years experience in customer service and medical front office setting is preferred
• BLS certification
• Ability to pass a Level II background screening and clearance through AHCA (Agency for Healthcare Administration) - https://info.flclearinghouse.com/

Nice To Haves

• preferably two years experience in a medical front office or customer service setting.
• medical/insurance billing knowledge

Responsibilities

• Greeting patients upon arrival and promptly answering incoming calls, gathering information to determine callers needs and provide resolutions
• Guiding patient in registration processes, including verification of insurance and payment collection
• Utilizing patient queuing process to ensure that patients and families are well informed of waiting times and to provide the most efficient visit possible
• Assisting with patient feedback collection
• Accurately recording charges and payments to support patient billing, and preparing the daily deposit & reconciliation log

Benefits

• Competitive pay with monthly incentive plan
• Generous paid vacation & sick time that starts accruing on your first day with us
• Medical, dental, vision, and other wellness benefits
• 401(k) with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED