Patient Services Advocate III - Dental

AltaMed•South Gate, CA

58d•$26 - $31

About The Position

The Patient Advocate Services III functions as an AltaMed ambassador in welcoming and attending to the needs of all patients and creates a positive front office patient experience by managing expectations while demonstrating compassion and respect. The Lead is a member of the health care team by assists in the delivery of patient-focused care by demonstrating excellent communication and problem-solving skills. Lastly, the Lead assists in achieving department goals and objectives by providing support and guidance to the PSA team as a mentor and trainer.

Requirements

High School diploma or equivalent required.
Minimum of 1 year of experience required as a customer service agent, greeter, or receptionist, 2 years of experience preferred.
Minimum 1 year leadership experience preferred.
Minimum 6 months of experience as a PSA or in an equivalent health care role required.
Bilingual English/Spanish/Mandarin/Cantonese strongly preferred.
A minimum requirement of a valid BLS certification or higher, following the American Heart Association (AHA) or the American Red Cross guidelines.

Nice To Haves

Minimum of 1 year of experience required as a customer service agent, greeter, or receptionist, 2 years of experience preferred.
Minimum 1 year leadership experience preferred.
Bilingual English/Spanish/Mandarin/Cantonese strongly preferred.