Patient Services Advisor

Southcoast Health • Fairhaven, MA

214d • $16 - $27 • Onsite

About The Position

Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it's our way of life, and you'll be at the heart of it. Southcoast Health is a not-for-profit, charitable health system with multiple hospitals, clinics, and facilities throughout Southeastern Massachusetts and Rhode Island. Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home. Find out for yourself why Southcoast Health has been voted ‘Best Place to Work' for 7 years in a row! We are searching for a talented Patient Services Advisor. $1,500 new hire sign-on bonus for this position. (Rehires termed more than 1 year also eligible).

Requirements

• Equal to completion of four years of high school or GED required.
• Associates Degree in a related field or equivalent education and experience is preferred.
• Previous call center experience is preferred.
• Strong computer skills are required and must type at least 35 WPM.
• Previous experience with electronic health records is preferred.
• Very good organizational skills are required.
• Ability to listen and document simultaneously is required.
• Ability to utilize call center telephone systems, to multi-task, and work both independently and as a team is required.
• Strong verbal and written communication skills and genuine service-orientation required.
• Must be fully vaccinated against seasonal Influenza and the COVID-19 virus or to be exempt from the requirement for medical or personal reasons.

Responsibilities

• Accurately coordinate, schedule, and complete registration for ambulatory outpatient visits for assigned department(s).
• Collect patient demographic and insurance information.
• Verify and communicate any patient liabilities.
• Collect clinical information in response to scheduling questions.
• Explain any patient preparation requirements.
• Coordinate with clinical departments regarding protocols and modifications to scheduling protocols.
• Answer non-scheduling requests or accurately transfer patients to the department able to address their question.

Benefits

• Competitive pay and comprehensive benefits package.
• Generous Earned Time Off Package.
• Employee Wellbeing Program.
• 403B Retirement Plan with company match.
• Tuition assistance / Federal Loan forgiveness programs.
• Professional growth opportunities and customized leadership training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: Associate degree