Patient Service Technician, Healthy Living Center, Part-time

Brooks Rehabilitation•Jacksonville, FL

97d•Onsite

About The Position

The Patient Service Tech is an opportunity to work alongside therapists performing treatments as well as working in the front of the clinic to help perform necessary day to day clerical operations. You are able to support the delivery of rehabilitation care by working directly with patients under the direction of therapist; as well as; performing regular cleaning and equipment monitoring to support a safe environment of care.

Requirements

High school diploma or GED
Good interpersonal skills
Good strength, endurance and mobility
Must be able to work in a fast paced environment

Nice To Haves

Preferred a minimum of two years of experience working with customers in the medical, service or hospitality industries.

Responsibilities

Assist patients with exercises and transfers under the direction of treating therapist
Communicate patients' status to Therapist directing patient care
Cleans and maintains treatment areas and equipment throughout the day
Maintains confidentiality of patient information
Adheres to policies and procedures specific to patient rights
Maintains a clean and safe environment; identifies and reports hazards
Proficient in basic computer operations and all office automation equipment (telephones, voice-mail, desktop computing, electronic mail, facsimile procedures, automated, scheduling)
Proficient with Microsoft Office software products, especially Word and Excel
Exhibit sound organizational skills, personal initiative and time management skills
Knowledge of medical terminology, insurance and authorization
Manages the Clinics Appointment Schedule ( for example calling patients to confirm or change appointments, managing wait list, make scheduling changes)
Prepare new patient paperwork and confirm all paperwork and verification information is in medical record
Pre-register all walk-ins, telephone and fax referrals received by Clinic
Provides general office support such as filing, copy, faxing, maintaining inventory control, and ordering supplies
Perform light cleaning duties such as wiping equipment, laundry, tiding up the waiting room, etc.
Collects patient responsibility payments, provides receipts
Checks and responds to work related voicemail and email timely
Logs all referrals and tracking in the Referral Database
Work the Image now queues (error/in & out-bound fax/tasks/referral hold/MD signature tasks)
Other duties as assigned by Manager