PATIENT SERVICE TECHNICIAN - DME Driver

Stance Health Solutions, Inc•San Diego, CA

just now•Onsite

About The Position

The Patient Service Technician utilizes sales, service, and educational skills to ensure the safe delivery, setup, and proper use of equipment. This role is responsible for providing exceptional customer service for SG Homecare within the community and requires extensive driving.

Requirements

Sales, service, and educational skills
Ability to drive extensively on the road
Working knowledge of current Home Medical Equipment (HME) products and services offered by SG Homecare
Working knowledge of all applicable governmental regulations
Ability to participate in mandatory on-call and call-back program to respond to emergencies

Responsibilities

Delivers and sets up required equipment in the customer’s residence or healthcare facility
Educate customers in the proper use and care of respiratory and durable medical equipment
Complies with all applicable company policies and procedures
Develops and maintains working knowledge of current Home Medical Equipment (HME) products and services offered by SG Homecare
Develops and maintains working knowledge of all applicable governmental regulations
Manages his/her territory to reach service goals and delivery of equipment and oxygen, as required, in accordance with industry standards and applicable governmental regulations including US Dept of Transportation (DOT) and US Food and Drug Admin (FDA) guidelines
Completes written patient visit reports, following setup and follow-up visits, as required
Assists in resolving customer equipment problems
Fulfill administrative needs and process all orders in a timely, accurate manner
Promotes services and products to referral sources in the community, as appropriate
Develops technical knowledge, as appropriate, of the HME or respiratory products and services provided by SG Homecare
Assists with the implementation of quality improvement to meet company, state, and federal standards
Maintains home oxygen systems through regularly scheduled visits to customers
Performs routine preventive maintenance and simple repairs on equipment, as required in accordance with SG Homecare policies
Reports equipment hazards and/or product incidents as required in accordance with company policies and procedures
May be required to clean, disinfect, and assist with equipment repairs
Ensure that the vehicle is always fueled and ready for use
Keep mileage records and repair records up-to-date
Ensures all serialized equipment is properly delivered and tracked for inventory control purposes
Other duties as assigned
Must participate in mandatory on-call and call-back program to respond to emergencies