Patient Service Technician - Delivery Driver

Rick's Medical Supply•Grants Pass, OR

26d

About The Position

“Improving the lives of those with chronic care diseases while providing solutions to our customers." Looking for a new opportunity? At Rick's Medical Supply, a SuperCare Health company, you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying. Essential Duties: Under the general supervision of the ROM, The Patient Service Technician is responsible for the delivery, set-up, patient education, and pick-up of Durable Medical Equipment. Patient Service Technician are responsible for keeping organized with delivery/pickup tickets along with updated Delivery Track on unsuccessful & successful deliveries made.

Requirements

Must be 21 years of age
Valid Driver's License
Graduate from Accredited High School or college
Team player-ability
Reliable and Responsible
Detailed oriented
Strong organizational skills
Fundamental Computer Skills

Nice To Haves

DOT certification (optional)

Responsibilities

Reports to work daily and is ready to work at the scheduled start time
Must wear all safety equipment (i.e. back support and steel toed shoes)
Works On-Call assignment as needed or scheduled coinciding with the Saturday schedule
Responsible for providing CPAP, Pulse Ox, Mask Fitting and any other oxygen/DME equipment under supervision of Respiratory Therapist
Completes initial Respironics/ResMed training program which includes annual competency assessment
Provides patient education as part of the patient care activity according to the patient need
Delivers respiratory, medical equipment and supplies to patients or clients
Maintains current and update knowledge of respiratory and home care equipment
Performs equipment set ups in a timely and professional manner
Presents Rick's Medical Supply /SuperCare through professional personal appearance and patient care activities
Completes delivery and pick-up paperwork promptly and accurately, ensuring all serial numbers are listed and all paperwork is scanned into system
Assists, when necessary, the pulling of equipment and supplies from the warehouse as ordered on patient delivery tickets
Loads equipment, oxygen systems, and related supplies on to a delivery vehicle
Must be familiar with all applicable laws and regulations as they pertain to setting up respiratory Equipment
Manages all orders on route sheet and Delivery Track, delivers via company vehicle; equipment to meet ETA given
Communicates back with dispatch and or patient if ETA cannot be met
Adds necessary notes into Delivery Track on type of delivery
Works with patient to solve a variety of problems, thereby acting as a company field representative (i.e. reverse demonstration process)
Able to identify and label contaminated equipment that is picked up to be brought back to location
Contaminated (bloodborne pathogen exposed): equipment that has any bodily fluids or has been in an insect/rodent infested environment
Adhere to Rick's Medical Supply /SuperCare Health’s company policy/procedure on picking up contaminated labeled equipment
Bag equipment in bag
Transfer equipment back to location
Unload and place equipment in “Dirty” (quarantine) designated area
Responsible for attempting to successfully pick up rental equipment, as directed, follows policies pertaining to all equipment being returned
Responsible for unloading of company vehicle, ensure all returned/picked up equipment is placed in proper designated area with pick up order attached
Must complete a physical inspection of vehicles and document daily
Promotes teamwork among team members which includes but is not limited to assisting other locations as needed
Performs warehouse and office maintenance tasks as required
Performs any other duties that may be requested by Supervisor or Management
Understand and adheres to all of Rick's Medical Supply/SuperCare Health company policies
To remain knowledgeable to date on all products
Maintain a professional, safe, and clean work environment and vehicle
Extensive travel via company vehicle required to patient’s homes and/or delivery address for set-ups and recurring deliverie

Benefits

Medical
Dental
Vision
Flexible Savings Account
401K
Voluntary Life Insurance
Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.
Paid Training
Paid Time Off
Sick Time
Use of Company Vehicle
Growth Opportunities
Employee Referral Reward Program
Employee Discount Program