*Patient Service Tech

Cape Cod Healthcare • Plymouth, MA

164d

About The Position

The Patient Service Technician serves as the front-line support staff for the laboratory, providing excellent customer service to patients, clients, and staff members. This role involves collecting blood samples from both ambulatory and bedridden patients using various techniques, processing laboratory specimens according to test methodology guidelines, and ensuring accurate patient registration and data entry into the laboratory information system (LIS). The technician must also communicate effectively with clients and physicians regarding specimen identity and test results, handle specimen problems, and maintain the safety and cleanliness of drawing rooms. The position requires rotation across multiple laboratory collection sites and may involve on-call duties as designated by management.

Requirements

• Ability to read, write and communicate in English.
• High school diploma or equivalent education.
• Valid U.S. Driver's License upon hire; must obtain Massachusetts State Driver's License within 60 days of hire.
• Successful completion of a basic phlebotomy program with classroom instruction and practical hours.
• A certificate in phlebotomy or related field is preferred.
• Acceptable driving record in accordance with the Motor Vehicle Records (MVR) criteria.
• Successfully complete CCHC Laboratories' Driver Safety Training Program (and every 2 years thereafter).

Nice To Haves

• Knowledge of medical terminology preferred.
• Knowledge of Microsoft Office Suite and basic keyboarding skills preferred.

Responsibilities

• Provides good customer service as the front-line support staff for the laboratory.
• Successfully collects blood samples from both ambulatory and bedridden patients utilizing venipuncture sticks, finger sticks, and heel sticks.
• Processes laboratory specimens according to the test methodology guidelines for the appropriate testing site.
• Properly registers patient demographic information into the laboratory information system.
• Enters the physicians' orders for lab work into the LIS accurately.
• Has basic compliance knowledge as it pertains to phlebotomy, including HIPAA compliance and Medicare requirements.
• Knowledge of working multiple CCHC Laboratories collection sites; minimum of 3 sites.
• Communicates with clients via telephone to ensure proper specimen identity and patient information.
• Handles specimen problems with appropriate training and informs a supervisor of issues needing management involvement.
• Performs an occasional stat draw at designated locations.
• On a rotation for On-Call per contract.
• Fills supply orders for clients and collection sites.
• Keeps phlebotomy areas well stocked, including the stock room.
• Provides daily maintenance and safety of all drawing rooms.
• Works as a team member with the entire CCHC Laboratories staff.
• Consistently provides service excellence to all patients, family members, visitors, volunteers, and co-workers.
• Performs other related duties assigned by manager for departmental needs.

Benefits

• Sign-On Bonus Eligible

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees