Patient Service Tech Trainee

Cape Cod Healthcare • Plymouth, MA

77d

About The Position

The Patient Service Technician (PST) is responsible for providing excellent customer service as the front-line support staff for the laboratory. This role involves collecting blood samples from patients, processing laboratory specimens, and ensuring accurate patient information is registered in the laboratory information system (LIS). The PST communicates professionally with patients, clients, and staff, and handles specimen problems as needed. The position requires rotation across multiple laboratory collection sites and may involve on-call duties. The PST must maintain a clean and safe working environment and work collaboratively with the laboratory team.

Requirements

• Ability to read, write and communicate in English.
• High school diploma or equivalent education.
• Valid U.S. Driver's License upon hire.
• Successful completion of a basic phlebotomy program with classroom instruction and practical hours within 12 months.
• Acceptable driving record in accordance with the Motor Vehicle Records (MVR) criteria.
• Successfully complete CCHC Laboratories' Driver Safety Training Program.
• Knowledge of medical terminology preferred.
• Knowledge of Microsoft office suite and basic keyboarding skills preferred.

Nice To Haves

• A certificate in phlebotomy or other field where phlebotomy training was required is preferred.

Responsibilities

• Provides good customer service as the front-line support staff for the laboratory.
• Successfully collects blood samples from both ambulatory and bed ridden patients utilizing venipuncture sticks, finger sticks and heel sticks.
• Processes laboratory specimens according to the test methodology guidelines for the appropriate testing site.
• Properly register patient demographic information into the laboratory information system.
• Enter the physicians' orders for lab work into the LIS accurately.
• Has basic compliance knowledge as it pertains to phlebotomy, including HIPAA compliance.
• Has knowledge of working multiple CCHC Laboratories collection sites.
• Communicates with clients via telephone to ensure proper specimen identity and patient information.
• Handles specimen problems with appropriate training.
• Performs an occasional stat draw at a nursing home, a patient home or physician office.
• On a rotation for On-Call per contract.
• Fills supply orders for clients and collection sites.
• Keeps phlebotomy areas well stocked.
• Provides daily maintenance and safety of all drawing rooms.
• Works as a team member with the entire CCHC Laboratories staff.
• Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers.
• Performs other related duties assigned by manager for departmental needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees