Patient Service Tech Trainee

Cape Cod Healthcare • Hyannis, MA

82d

About The Position

The Patient Service Technician (PST) is responsible for providing excellent customer service as the front-line support staff for the laboratory. This role involves collecting blood samples from patients, processing laboratory specimens, and ensuring accurate patient information is registered in the laboratory information system (LIS). The PST communicates professionally with patients, clients, and staff, and handles specimen problems as needed. The position requires knowledge of compliance regulations related to phlebotomy and the ability to work across multiple laboratory collection sites. The PST also performs various tasks related to patient service, specimen collection, and inventory management.

Requirements

• Ability to read, write, and communicate in English.
• High school diploma or equivalent education.
• Valid U.S. Driver’s License upon hire; must obtain Massachusetts State Driver’s License within 60 days of hire.
• Successful completion of a basic phlebotomy program with classroom instruction and practical hours within 12 months.
• Acceptable driving record in accordance with the Motor Vehicle Records (MVR) criteria.
• Successfully complete CCHC Laboratories’ Driver Safety Training Program (and every 2 years thereafter).

Nice To Haves

• Knowledge of medical terminology preferred.
• Knowledge of Microsoft Office Suite and basic keyboarding skills preferred.
• A certificate in phlebotomy or other field where phlebotomy training was required is preferred.

Responsibilities

• Provides good customer service as the front-line support staff for the laboratory.
• Successfully collects blood samples from both ambulatory and bedridden patients utilizing venipuncture sticks, finger sticks, and heel sticks.
• Processes laboratory specimens according to the test methodology guidelines for the appropriate testing site.
• Properly registers patient demographic information into the laboratory information system.
• Enters the physicians’ orders for lab work into the LIS accurately.
• Has basic compliance knowledge as it pertains to phlebotomy, including HIPAA compliance and Medicare requirements.
• Communicates with clients via telephone to ensure proper specimen identity and patient information.
• Handles specimen problems with appropriate training and informs a supervisor of issues needing management involvement.
• Performs an occasional stat draw at designated locations.
• Rotates on-call per contract.
• Fills supply orders for clients and collection sites.
• Keeps phlebotomy areas well stocked and maintains cleanliness.
• Works as a team member with the entire CCHC Laboratories staff.
• Consistently provides service excellence to all patients, family members, visitors, and co-workers.
• Performs other related duties assigned by the manager.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees