Patient Service Specialist

Cleveland Clinic • Great Barrington, MA

20h • Onsite

About The Position

Join Cleveland Clinic Fairview Hospital and experience world-class healthcare at its best. Cleveland Clinic Fairview Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar care at one of the top healthcare organizations in the nation. Cleveland Clinic is the first hospital in the nation to make exceptional customer service a cornerstone of its mission. As a Patient Service Specialist, you will deliver what matters most to patients and their families by creating a positive and supportive experience at every interaction. In this role, you will demonstrate outstanding customer service skills while using evolving technology to manage a wide range of patient needs, including appointment scheduling, registration, wayfinding, answering general questions, and addressing concerns. You will represent Cleveland Clinic in a professional, caring, and helpful manner while ensuring efficient patient experience, reducing financial loss, and maintaining compliance. This role also serves as a strong steppingstone to career growth within customer service and other departments across the organization. A caregiver in this role works days from 2:00 p.m. -- 6:00 p.m.

Requirements

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree
• Working knowledge of PC window applications
• Ability to perform basic math sufficient to process insurance co-pays

Nice To Haves

• Knowledge of medical terminology
• Ability to type a minimum of 30 words per minute or personal computer keyboard skills
• Customer service or hospitality experience

Responsibilities

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees