Patient Service Specialist
About The Position
Cleveland Clinic Health System is committed to excellence in healthcare, transforming the patient experience daily. As a Patient Service Specialist, you will be responsible for delivering an exceptional experience to patients, families, and visitors from their arrival to departure. This includes assisting with scheduling, pre-registration, MyChart enrollment, and visit preparations. This role serves as a steppingstone for career growth within Customer Service and other departments at Cleveland Clinic. The position involves working Monday through Friday on 8-hour shifts, with primary shifts between 7:00am and 5:00pm, and will be stationed at the Florida West Palm Beach campus. Cleveland Clinic is a nonprofit multispecialty academic medical center founded in 1921, integrating clinical and hospital care with research and education. It is recognized as one of the nation's best hospitals and has a global presence with 70,800 employees across 140 medical specialties, 19 hospitals, and over 220 outpatient facilities.
Requirements
- High School Diploma/GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
- OR Associate’s Degree and one year of experience
- OR Bachelor’s Degree
Nice To Haves
- Knowledge of medical terminology
Responsibilities
- Provide a comprehensive, proactive and “Patients First” experience for patients and visitors
- Investigate, triage and resolve patient issues using the established HEART model
- Create a welcome and professional environment, interact with patients and ensure stellar patient experiences
- Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services
- Enter and maintain confidential patient information
- Recruit, enroll and educate patients on MyChart and Appointment Pass
Benefits
- Outstanding, comprehensive offerings are an investment in your health, well-being and future
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
