Patient Service Specialist

Cleveland Clinic

10d • Onsite

About The Position

Join Cleveland Clinic Weston Hospital’s team of caregivers that remain on the leading edge of technology and education, all while consistently providing patient-centered healthcare. As part of Cleveland Clinic’s Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami-Fort Lauderdale and Florida regions. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. The Cleveland Clinic Cancer Institute at Weston hospital offers comprehensive hematology and oncology services, including specialized care for blood disorders and cancers, with a focus on patient-centered, collaborative care and innovation. The clinic provides a range of services, including diagnosis, treatment and prevention of blood cancers and related disorders. As a Patient Service Specialist for Hematology/Oncology, you will help facilitate a positive experience for patients and their families. Using your customer service skills, you can assist in ensuring the unit runs smoothly and patients feel informed and at ease. This role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic. A caregiver in this role works day/evening/night/weekend shifts from 9:00 a.m. – 5:30 p.m.

Requirements

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree
• Knowledge of PC window applications sufficient to input and retrieve data
• Experience with providing customer service and conflict resolution
• Ability to perform basic math sufficient to process insurance co-pays
• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.
• Follows standard precautions using personal protective equipment as required.

Nice To Haves

• Knowledge of medical terminology
• Ability to type a minimum of 30 words per minute or personal computer keyboard skills
• Previous medical office experience
• Customer service experience in a medical setting

Responsibilities

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Encourage patient utilization of front-end technology and provide guidance, encouragement, education and hands-on training.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees