Patient Service Specialist - Medical Front Office

Baylor Scott & White Institute for Rehabilitation – Outpatient•Sachse, TX

1d•Onsite

About The Position

Baylor Scott & White Institute for Rehabilitation in Sachse, TX is seeking a Full Time Patient Service Specialist (PSS) Float. This role requires travel to multiple locations, with mileage reimbursement provided. The working hours vary between Monday and Friday, from 7am to 7pm. The starting salary ranges from $18 to $25 per hour, based on experience. The position is ideal for a customer service-oriented, detail-focused individual who can thrive in a fast-paced environment.

Requirements

HS diploma or GED is required

Nice To Haves

Customer service experience
Knowledge of insurance verification
Healthcare, medical, or dental office administration

Responsibilities

Check in, check out, insurance verifications, scheduling, reports, faxing and scanning, and other office duties.
Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
Collects towards patient responsibility at each visit.
Scan and maintain medical documents.
Reconciles and posts charges daily and other reporting to ensure clean claim processing.
Responds to all request for information from patients, other department and physicians.
Maintains office, orders supplies and manages mail.
Willingness to adjust schedule to center needs.
Attends all mandatory meetings and in-service education programs.
Travels to non-home location center or other site for coverage when necessary.