Patient Service Specialist - Medical Front Office
About The Position
This is a Full Time Float Patient Service Specialist (PSS) position at Baylor Scott & White Institute for Rehabilitation in Austin, TX (Round Rock Teravista). The role requires travel to multiple outpatient clinics, including Tech Ridge, Hutto, Pflugerville, Avery Ranch, and Round Rock Sundance. It is an entry-level position with hours varying between Monday - Friday 7am - 7pm. The ideal candidate is organized, detail-oriented, flexible, able to work well with others or independently, and a self-starter who provides outstanding customer service.
Requirements
- HS diploma or GED is required
Nice To Haves
- Customer service experience
- Knowledge of insurance verification
- Healthcare, medical, or dental office administration
Responsibilities
- Process referrals, schedule patients, complete the intake process & data entry
- Perform insurance verification, authorizations and review of benefits with patients
- Collect copays
- Arrive and schedule patients
- Handle billing reports and closing reports
- Coordinate patient appointments, working with Center manager to minimize cancellations and support Treatment adherence
- Register patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record
- Verify patient insurance, obtaining required authorizations before patient visit and explain benefits, financial responsibilities, billing, and outpatient policies
- Collect toward patient responsibility at each visit
- Scan and maintain medical documents
- Reconcile and post charges daily and other reporting to ensure clean claim processing
- Respond to all requests for information from patients, other departments and physicians
- Maintain office, order supplies and manage mail
- Adjust schedule to center needs
- Attend all mandatory meetings and in-service education programs
- Travel to non-home location center or other site for coverage when necessary
Benefits
- Health, Dental, and Vision insurance
- Life insurance
- Prescription coverage
- Paid Time Off (PTO) and Extended Illness Days (EID)
- A 401(k) retirement plan with company match
- Short and Long Term Disability
- Personal and Family Medical Leave
- PSS Ladder Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
