Patient Service Specialist

Cleveland Clinic

10d • Onsite

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Join Cleveland Clinic Children's Rehabilitation at our Westlake facility where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. The Patient Service Specialist delivers a comprehensive, proactive, and “Patients First” experience for all patients and visitors. This role requires exceptional customer service skills and the ability to utilize evolving technologies to support a wide range of patient needs, including appointment scheduling, registration, wayfinding, and general inquiries. The specialist consistently represents Cleveland Clinic in a professional, compassionate, and service-oriented manner. Responsibilities include ensuring an efficient, positive patient experience, supporting compliance standards, and helping reduce financial risk through accurate scheduling and registration. This position provides clerical and administrative support for all therapy disciplines, including Speech Therapy, Occupational Therapy, and Physical Therapy. A caregiver in this position works 7:00 AM–6:00 PM or 8:00 AM–4:30 PM, depending on department needs. May be required to float to other locations, including Middleburg Heights, Medina, and Children’s Rehab, although floating occurs infrequently. If weekend operations are implemented in the future, participation in a weekend rotation may be required.

Requirements

• High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate’s Degree and one year of experience OR Bachelor’s Degree
• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.
• Follows standard precautions using personal protective equipment as required.
• You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Nice To Haves

• Knowledge of medical terminology

Responsibilities

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees