Patient Service Specialist

Cleveland Clinic • Coral Springs, FL

6h • Onsite

About The Position

Cleveland Clinic Coral Springs brings world-class surgical care to Coral Springs, Parkland and surrounding communities. The three-story, 73,000-square-foot facility features a Joint Commission accredited ambulatory surgery center and provides access to more than 20 specialties, outpatient surgery, endoscopy and advanced imaging services. Here, you will be part of a collaborative, compassionate, and innovative team of caregivers. You will work with state-of-the-art technology and will build a rewarding career with one of the most respected healthcare organizations in the world . Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community . The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic. A caregiver in this position works rotating days/evenings from 9:00AM – 5:30PM or 9:30AM – 6:00PM, with rotating weekend requirements.

Requirements

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree
• Working knowledge of PC window applications sufficient to input and retrieve data
• Ability to perform basic math sufficient to process insurance co-pays
• Excellent communication and organizational skills

Nice To Haves

• Knowledge of medical terminology
• Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills
• Bi-lingual language skills
• Customer service experience in a medical setting
• Medical office system experience

Responsibilities

• Provide a comprehensive , proactive and “Patients First” experience for patients and visitors
• Investigate, triage and resolve patient issues using the established HEART model
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services
• Enter and maintain confidential patient information
• Encourage patient utilization of front-end technology and provide guidance, encouragement, education and hands-on training.
• Recruit, enroll and educate patients on MyChart and Appointment Pass
• Process the workflow for the day.
• Participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED