Patient Service Specialist
About The Position
Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out Schedule patient appointments in person and via phone Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications Prepare patient intake forms prior to appointments to ensure timely service Verify insurance eligibility of patients to determine if services are covered, and obtain authorizations as needed. Provide counseling to patients advising them of their financial responsibility at time of service Achieve quality assurance goals Adhere to the established system of controls to secure and reconcile payments receive. Effectively communicate with all contacts as necessary to solve problems Maintain a clean and safe environment
Requirements
- customer service oriented
- Patient-centered mindset: Strong customer service skills
- Proven ability to work with and navigate a computer desktop efficiently (microsoft office)
- Knowledge of basic bookkeeping and accounts receivable principles including basic math skills
- Proficient in the use of all necessary office equipment, faxes, copiers, etc.
- Fluent typing skills (minimum 40 words per minute) and proficiency with Windows based office technologies (ex. Word, Excel, Power Point, Outlook)
Responsibilities
- Greet and register patients
- Schedule patient appointments
- Communicate with attorney offices, insurance companies and translation companies, market operational leaders and business development team
- Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
- Prepare patient intake forms
- Verify insurance eligibility of patients
- Provide counseling to patients
- Achieve quality assurance goals
- Adhere to the established system of controls to secure and reconcile payments receive
- Effectively communicate with all contacts as necessary to solve problems
- Maintain a clean and safe environment
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
