Patient Service Specialist

TEKsystems

11d•$18 - $18•Onsite

About The Position

Are you someone who thrives in a fast-paced environment, enjoys helping people, and excels at multitasking? A busy and well‑established physical therapy clinic in Purcellville, VA is seeking a Patient Service Specialist (PSS) to join their team. This role is a critical part of the clinic’s operations and ensures that patients have a smooth, welcoming, and supportive experience from the moment they arrive. The Patient Service Specialist serves as one of the clinic’s primary points of contact, managing patient check‑ins and check‑outs, scheduling, answering calls, and supporting the therapists. You’ll be splitting your time evenly between: Phone work (33%) Computer-based tasks/EMR documentation (33%) Face-to-face patient interaction (33%) This role is perfect for someone who is organized, reliable, patient‑focused, and comfortable juggling multiple tasks at once. What Makes This Clinic Unique High patient interaction: This is an “old school” environment where patients value real conversations—not staring at phones. Fast-paced & high-volume: Reliability is critical. Only two people run the front desk, and the clinic depends on you. Growth potential: After 2–3 years, there is room to grow into administrative roles—ideal for someone seeking long‑term stability. A supportive team: You’ll work closely with experienced clinical staff who prioritize patient care and excellent customer service.

Requirements

Strong customer service experience
Healthcare or medical office experience
Insurance knowledge & verification
Patient registration experience
EMR experience
Ability to multitask in a busy environment
Comfortable with phones, computers, and face-to-face interaction
Must pass a standard healthcare background check
Comfortable working onsite in a busy front desk environment
Strong computer literacy (this is assessed in the interview)
This role requires availability for evening hours—candidates must be able to work until 7 PM consistently.
Reliability and punctuality are essential.

Nice To Haves

Medical terminology
Patient check-in/check-out
Medicaid or insurance prior authorization experience
Inbound call center exposure

Responsibilities

Greet incoming patients and complete check‑in/check‑out procedures.
Register new patients and schedule follow-up appointments.
Assist patients with questions, paperwork, and general support needs.
Build rapport—this clinic values genuine conversation and connection.
Answer incoming calls and assist patients with scheduling, insurance questions, and general inquiries.
Document therapist notes and patient information into the clinic’s EMR system.
Handle competing demands—phones ringing, patients waiting, and clinicians requesting assistance simultaneously.
Work closely with physical therapists and clinical staff to ensure smooth operations.
Support the flow of the clinic by keeping accurate records, verifying information, and helping with operational needs as they arise.