Temporary Patient Service Specialist, Day Shift, Imaging Services

Adventist HealthCare•Rockville, MD

2d•$20 - $26•Onsite

About The Position

Adventist HealthCare seeks to hire an experienced Patient Services Specialist who will embrace our mission to extend God’s care through the ministry of physical, mental and spiritual healing. As a Patient Services Specialist you will: • Greet and directs patients for appointment, tests, referrals and information utilizing effective customer relations skills and telephone techniques. • Schedules patient appointments, test procedures using a computerized scheduling system; prepares appointment notices; schedules physician referrals, provides patient instructions verbally or in writing in order for patient to prepare for appointment. • Obtain documents and verifies patient demographic financial and insurance information using a computerized scheduling system. • Perform pre-registration activities to gather demographic information; determines medical insurance coverage; identifies patients with delinquent accounts; confirms appointments; and registers patients into a computerized system. • Perform patient appointment maintenance activities; as necessary, to ensure patient appointment history is accurate. • Counsel patients on unpaid balances from previous visits prior to scheduling subsequent appointments; counsels patients in anticipated costs for services. • Collect payment due at time of appointment as well as payments for unpaid balances; prepares receipts for all monies collected; provides copies for reception area, billing office and the patient. • Print forms or reminder cards necessary to facilitate the patient encounter and daily operations. • Work with physicians and nursing staff to facilitate the patient encounter and departmentally assigned responsibilities • Assist in answering inquiries regarding departmental and Medical Center services and provides information regarding procedures, rules and regulations pertaining to assigned clinical area. • Print and reviews daily scheduling reports; distributes as appropriate. • Review and balances daily cash receipts; in the absence of the supervisor, submits daily cash deposits to the cashier. • Review reports to ensure charge has been entered for each appointment.

Requirements

High School Diploma, or Two years college degree is preferred.
Three years’ experience in providing customer services is necessary.
Customer service experience in a patient care environment, to include one year experience in patient scheduling, is preferred.
Experience utilizing a computerized patient scheduling system or computer terminals is necessary.
Familiarity with Medical insurance and medical terminology is necessary.
Typing skill of 30 wpm is necessary.
Knowledge of IDX patient scheduling/ registration systems is preferred.
2 years of office management experience, preferably in physician office and/or ambulatory care setting
Valid Drivers license required

Responsibilities

Greet and directs patients for appointment, tests, referrals and information utilizing effective customer relations skills and telephone techniques.
Schedules patient appointments, test procedures using a computerized scheduling system; prepares appointment notices; schedules physician referrals, provides patient instructions verbally or in writing in order for patient to prepare for appointment.
Obtain documents and verifies patient demographic financial and insurance information using a computerized scheduling system.
Perform pre-registration activities to gather demographic information; determines medical insurance coverage; identifies patients with delinquent accounts; confirms appointments; and registers patients into a computerized system.
Perform patient appointment maintenance activities; as necessary, to ensure patient appointment history is accurate.
Counsel patients on unpaid balances from previous visits prior to scheduling subsequent appointments; counsels patients in anticipated costs for services.
Collect payment due at time of appointment as well as payments for unpaid balances; prepares receipts for all monies collected; provides copies for reception area, billing office and the patient.
Print forms or reminder cards necessary to facilitate the patient encounter and daily operations.
Work with physicians and nursing staff to facilitate the patient encounter and departmentally assigned responsibilities
Assist in answering inquiries regarding departmental and Medical Center services and provides information regarding procedures, rules and regulations pertaining to assigned clinical area.
Print and reviews daily scheduling reports; distributes as appropriate.
Review and balances daily cash receipts; in the absence of the supervisor, submits daily cash deposits to the cashier.
Review reports to ensure charge has been entered for each appointment.