Patient Service Specialist

TEKsystems

2d • $18 - $18 • Onsite

About The Position

A busy and well established physical therapy clinic in Purcellville, VA is seeking a Patient Service Specialist to join their front office team. This is a high volume, patient facing role ideal for someone who enjoys connecting with people, thrives in a fast paced environment and is comfortable supporting both patients and clinical staff. As one of the main front desk coordinators, you will serve as the first point of contact for patients and help ensure smooth daily operations. The environment is friendly, patient focused and values genuine interaction rather than a transactional experience.
Your time will be divided evenly between phone work, computer and EMR tasks, and face to face interaction.

Requirements

• Strong multitasking abilities with comfort balancing phones, patients and clinician requests
• Reliable attendance and availability for the full required schedule
• A personable, patient focused approach with strong communication skills
• Comfort and proficiency with computers and learning new systems
• A friendly and engaging personality that supports patient connection

Nice To Haves

• Experience in medical front desk, patient registration or insurance verification is preferred

Responsibilities

• Greet patients, handle check ins and check outs and manage scheduling
• Answer incoming phone calls and assist patients with their needs
• Complete patient registration and insurance-related tasks
• Document therapist notes and enter information into the EMR system
• Support clinicians while managing phones and assisting patients simultaneously
• Maintain accuracy and professionalism in a fast paced, multitasking environment
• Build strong rapport with patients and provide exceptional service

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed