Patient Service Specialist

Cleveland Clinic • Middleburg Heights, OH

387d

About The Position

The Patient Service Specialist role at Cleveland Clinic is designed to provide exceptional patient experiences and support within a leading healthcare organization. This position serves as a vital link between patients and the healthcare system, ensuring that patient needs are met with professionalism and care. The role offers opportunities for career advancement within customer service and other departments.

Requirements

• High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service, OR an associate's degree and one year of experience, OR a bachelor's degree.
• Knowledge of medical terminology is preferred.
• Strong customer service background.

Responsibilities

• Provide a comprehensive, proactive and 'Patients First' experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcoming and professional environment, interacting with patients to ensure stellar experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, and arrival/departure desk activities.
• Screen and schedule interpreter services as needed.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Benefits

• Supportive work environment
• Opportunities for career advancement
• Comprehensive training programs
• Access to healthcare benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees