Patient Service Specialist I PFS

American Addiction Centers • Winston-Salem, NC

114d • $20 - $30

About The Position

The position is part-time and requires availability for evening and overnight shifts. The role involves collecting patient data, ensuring accurate patient identification, obtaining necessary authorizations, communicating insurance benefits, and providing excellent customer service. The candidate will work in a clinical and office environment, interacting with patients and healthcare team members while adhering to departmental productivity goals.

Requirements

• High School diploma or GED equivalent.
• Work experience in a healthcare setting (receptionist, registration, financial assistance, etc.) preferred.
• Working knowledge of applicable rules, regulations and guidelines governing insurance payers and reimbursement preferred.
• Bilingual (Spanish) strongly preferred.
• Computer skills to include word processing required.

Nice To Haves

• Evidence of good interpersonal skills with customer service focus.
• Effective communication skills (oral and written) and creative problem solving.
• Ability to work with Web-based programs to review insurance eligibility and benefits.
• Ability to multi-task.
• Strong math and analytical skills.
• Attention to detail.

Responsibilities

• Collects patient critical data elements, registration information, and completes documents, prioritizing workload.
• Ensures accurate patient identification and addresses sensitive information with confidentiality.
• Obtains authorizations, pre-certs, documentation when applicable, referrals, reviews and requests medical record information as necessary.
• Communicates insurance benefits and liabilities with customers.
• Collects past, current and future payments due and advises customers of financial responsibility and resources.
• Provides excellent customer service through all interactions and resolves complaints promptly.
• Works well independently and as part of a team.
• Accesses hospital systems, office technology, payer websites and other resources for assigned responsibilities.
• Adheres to the Medical Center’s Values and policies while meeting departmental productivity goals and standards.
• Communicates effectively with various internal and external healthcare team members.
• Attends required training classes, seminars and meetings.
• Performs additional tasks and responsibilities as requested by department management.

Benefits

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees