Patient Service Specialist - FHC Administration

Cleveland Clinic • Cleveland, OH

86d • Remote

About The Position

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic. This is a remote position. Caregivers in this role will work Monday through Friday from 8:00am to 4:30pm. Rotates 1 evening a week until 6:30pm. Rotates 1 Saturday a month from 8:00am to 12:00pm.

Requirements

• High School Diploma/GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate's Degree and one year of experience OR Bachelor's Degree.

Nice To Haves

• Ability to type a minimum of 30 words per minute (assessed at time of application) or demonstrable personal computer keyboard skills.
• Knowledge of medical terminology.

Responsibilities

• Provide a comprehensive, proactive and 'Patients First' experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Benefits

• Comprehensive health insurance
• 401k plan
• Paid time off
• Employee discounts
• Tuition reimbursement

What This Job Offers

• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED