Patient Service Specialist - Express Care

Cleveland Clinic • Brunswick, OH

117d

About The Position

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic's Brunswick Family Health Center's Express and Outpatient Care provides a wide range of services to the communities in and around Cuyahoga Falls. As Patient Service Specialist, you will help fulfill Cleveland Clinic's mission of making excellent customer service a cornerstone of patient care. You will provide timely appointment scheduling, assist with access to MyChart and perform other essential registration tasks. This position is a great steppingstone to other careers within Cleveland Clinic.

Requirements

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate's Degree and one year of experience OR Bachelor's Degree.

Nice To Haves

• Knowledge of medical terminology.

Responsibilities

• Provide a comprehensive, proactive and 'Patients First' experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

What This Job Offers

• Job Type: Part-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED