Patient Service Resource Director
About The Position
TouchPoint Salary: $100,000-$115,000 TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients. Job Summary The Director of Patient Services Resources leads the development, coordination, and implementation of programs, tools, and initiatives that strengthen patient services. Reporting to the Vice President of Nutrition, Wellness, and Standards, this role collaborates closely with Food & Nutrition Services (FNS) leaders and departments to support Patient Services operations, ensuring consistency and excellence across all sites.
Requirements
- 5-7 years in patient services or food and nutrition services within healthcare settings.
- Proven leadership experience managing multi-site operations and training programs.
- Strong project management and organizational skills.
- Excellent communication and interpersonal abilities.
- Proficiency in patient services technology platforms (e.g., MyDining/Elvera).
Nice To Haves
- Bachelor's degree in healthcare administration, Nutrition, or related field required; Master's degree and or Registered Dietitian is preferred.
Responsibilities
- Collaborate with Food & Nutrition Services (FNS) subject matter experts to develop and refine tools that drive patient services performance, including Section C of the TSS program.
- Maintain compliance with policies and procedures while promoting continuous improvement.
- Partner with the Director of Informatics to optimize MyDining/Elvera applications, ensuring effective training and adoption by local teams.
- Provide guidance and resources to maximize technology utilization within patient services.
- Champions initiatives that elevate client and customer satisfaction, supporting long-term business growth.
Benefits
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
5,001-10,000 employees
