Patient Service Representatives - Remote

Anova Care•Lubbock, TX

8d•$30 - $75•Remote

About The Position

Anova Care, a provider of home care and home health services, is looking for several Patient Services Representatives to act as the point of contact by greeting patients in person and over the phone. This is an entry level position.

Requirements

Requires a high school diploma or GED.
1+ year of customer service experience preferably in the medical setting or an equivalent combination of training and experience.
Able to read and communicate in English with computer literacy is required.
Must possess excellent communication and interpersonal skills in order to greet patients and visitors in person or over the phone.
Must be able to communicate well with all levels of healthcare professionals.
Ability to maintain a high standard of customer service and company protocol in fast-paced environment.
Must be able to utilize personal initiative, maintain a steady level of productivity, be a self-starter.

Nice To Haves

Medical terminology knowledge is highly desirable.

Responsibilities

Answers the telephone promptly and courteously, refers calls to the appropriate area and identifies and refers urgent calls correctly.
Makes and assists in making initial and return appointments, confirming the patient’s current address, phone number, and insurance information, and updates these in the computer system, or as appropriate.
Registers patients, generating required paperwork for a patient visit.
Calls patients to remind them of their scheduled visit at least one business day before.
Collects co-pays.
Demonstrates excellent customer service skills.