Patient Service Representative

McGee, Dean A Eye Institute • Oklahoma City, OK

80d

About The Position

The Patient Service Representative serves as the front line, initial face to face contact with the Institute's patients and visitors. This position directly supports the patient flow by greeting and registering patients, scheduling appointments, collecting payments, and assisting with administrative duties.

Requirements

• A minimum of one year customer service experience, preferably in optometry or ophthalmology
• Experience with medical insurance plans is preferred
• High School Diploma or GED
• Good organizational and communication skills
• Must be customer service oriented
• Good typing and or computer skills
• Ability to work in close contact with patients and co-workers in a caring, professional and competent manner
• Must be able to multitask and handle high volume and stressful environment
• Must be detailed oriented and able to maintain a high level of accuracy in data entry
• Pleasant phone skills
• Must be able to help elderly and poor sighted with necessary tasks
• CPR Certification helpful, but not required

Responsibilities

• Maintains a welcoming environment for patients, visitors and co-workers
• Greets each patient, visitor or co-worker appropriately
• Comforts patient by answering questions and communicating schedule delays
• Maintains a clean reception area and keeps magazines orderly and current
• Provides assistance to technical staff and physicians
• Ensures that patient completes medical history updates annually and scans documents into group management system
• Provides assistance to check out area
• Schedules follow up appointments
• Collects co-pays
• Runs collections report at the end of the day
• Maintains patient records by obtaining, recording and updating personal and financial information
• Reviews patient demographic information for accuracy and updates with needed changes in address or phone numbers
• Acquires patient's language, nationality and email address

What This Job Offers

• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 101-250 employees