Patient Service Representative

Chase-Brexton Health Services • Columbia, MD

71d

About The Position

The position involves providing support with the daily activities of the organization, which includes tasks such as filing, telephone coverage, patient registration, and referrals as needed. The role ensures the delivery of quality patient services through the utilization of patient-focused processes, established work standards, and adherence to policies and procedures.

Requirements

• High school diploma, G.E.D., or equivalent required.
• One year of customer service experience required.

Nice To Haves

• Experience in a medical office preferred.
• Experience with Electronic Medical Records Systems.

Responsibilities

• Answer telephone and respond to inquiries, directing callers to the appropriate area or initiating triage slips for medical personnel response.
• Greet and direct patients, salespeople, and visitors with courtesy and discretion, providing exemplary customer service.
• Effectively manage calls and deal with patient requests and complaints.
• Read, comprehend, and apply knowledge about insurance co-pays, deductibles, and other insurance-related information.
• Detect and correct errors, complete forms, obtain needed information, and maintain logs and files.
• Register patients and verify that patient records are up to date and accurate.
• Enter appropriate changes in the Clinical Patient System (CPS).
• Accurately enter confidential personal health information and financial information into CPS.
• Verify insurance information.
• Manage files, initiate and reply to record requests, photocopy records and documents for billing and/or legal services, and send and receive information via facsimile or email, complying with all laws pertaining to medical records.
• Work walk-in patients into the schedule.
• Comply with federal and local patient privacy laws and verify patient and/or guardian identification.
• Collect and apply patient payments, adjustments, and reconcile daily cash reports.
• Assist in coverage for other areas and perform other tasks as needed under the direction of the lead Patient Service Representative (PSR) and/or Director of Operations.
• Maintain open relationships and lines of communication with co-workers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED