Patient Service Representative

Carolinas Center for Oral & Facial Surgery • VA

104d

About The Position

Virginia Oral & Facial Surgery is looking for a motivated Patient Service Representative to join our Short Pump team. Our culture fosters family, purposeful work, individual accountability, and execution. We're looking for a self-starter interested in working in a fast-paced and dynamic oral surgery environment to help promote exceptional patient service. This role is responsible for creating an engaging patient experience and building a positive work environment.

Requirements

• Two (2) years of customer service experience, required.
• Experience with surgery or oral surgery in a medical or dental practice, preferred.
• Knowledge of patient scheduling, insurance verification & billing, and collection experience preferred.
• Ability to multitask.
• Excellent verbal and written communication skills.

Nice To Haves

• Experience with surgery or oral surgery in a medical or dental practice, preferred.
• Knowledge of patient scheduling, insurance verification & billing, and collection experience preferred.

Responsibilities

• Supports the philosophy, goals, and objectives of the Practice.
• Considers patient rights in performance of job duties and responsibilities.
• Confirm and update patient identification, demographics, and insurance information.
• Prepare patient charts and documentation for upcoming appointments.
• Perform all check-in and check-out functions, including collecting necessary information and payments.
• Obtain patient consents/authorizations and process insurance pre-authorizations and referrals.
• Answer incoming calls promptly, document messages, and route inquiries to appropriate personnel.
• Schedule, reschedule, and coordinate patient appointments as needed.
• Communicate effectively with patients, doctors, and co-workers.
• Identify emergent patients for scheduling and escalate priority issues appropriately.
• Maintain accurate and organized medical records.
• Support overall front-office operations and assist with other duties as assigned.

Benefits

• Medical, dental, vision
• Life Insurance
• Supplemental Benefits
• Flex-spending Accounts
• Dependent Care Accounts
• Paid Time Off
• Paid Holidays
• Training Programs
• 401K Retirement, with employer contribution
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees