Patient Service Representative

Family Health Centers Of San Diego • El Cajon, CA

409d • $45,760 - $54,683

About The Position

The Patient Services Representative at Family Health Centers of San Diego (FHCSD) plays a crucial role in managing the patient check-in and check-out process, ensuring accurate collection of demographic and insurance information, and providing exceptional customer service to a diverse patient population. This position involves handling financial transactions, scheduling appointments, and maintaining patient records in the Electronic Health Record system, all while adhering to policies and procedures.

Requirements

• High School diploma or GED equivalent required.
• 1 - 3 years of experience in administrative/clerical support or customer service required.
• Experience in a healthcare environment preferred.
• Demonstrated ability to multi-task and meet changing priorities in a fast-paced environment.
• Sound computer literacy to manage appointments and access electronic medical records.
• Knowledge of cashiering functions and ability to record payments accurately.
• Good written and verbal communication skills, with the ability to interact with a diverse patient base.
• Basic understanding of medical terminology and procedures preferred.
• Ability to maintain confidentiality and listen attentively to patients.

Nice To Haves

• Medical Assistant certification, C-NA certification, or completion of a Medical Terminology course preferred.
• Multi-lingual skills in English, Spanish, Arabic, and Somali depending on current priorities.

Responsibilities

• Manage the patient check-in and check-out process from start to finish.
• Verify identification and update or confirm demographic and insurance information.
• Collect specified co-pays and payments from patients according to coverage specifications.
• Screen for eligibility and financial assistance.
• Follow policies and procedures in collecting and handling cash.
• Ensure patient information is accurately entered into the Electronic Health Record.
• Confirm, request, and process referrals and authorizations for specialty services.
• Contact patients to schedule appointments and send reminder notifications.
• Respond to customer billing and payment inquiries as needed.
• Perform general clerical duties such as scanning information and sorting correspondence.

Benefits

• Generous compensation and benefits package
• Opportunities for salary growth
• Pay equity considerations

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED