Patient Service Representative

Gracelight Community Health-posted 3 months ago
$24 - $37/Yr
Full-time • Entry Level
Los Angeles, CA
101-250 employees
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The Patient Service Representative (PSR) works under the direction of the Health Center Manager. The PSR is responsible for ensuring internal and external clients are provided with exceptional customer service. Duties include, but are not limited to performing patient intake, collecting and verifying patient information, handling cash collections, patient copays and credit card transactions, coordinating phone calls, scheduling patients via the computerized scheduler, and verifying eligibility/insurance information and health care benefits to ensure accurate billing procedures. Other duties include scanning/inputting required patient information into the electronic medical record, assisting with patient referrals and program services, and performing other duties as assigned.

  • Supports and implements the organization’s vision, mission and values.
  • Determines priorities and method of completing daily workload to ensure that all responsibilities are carried out in a timely manner.
  • Performs all job functions in a professional and courteous manner.
  • Fosters and promotes a culture of service excellence and accountability.
  • Performs timely and accurate patient registration and patient flow tracking in accordance to health center procedures.
  • Determines and verifies patient program/insurance eligibility requirements.
  • Registers patients by verifying that patient's record is up to date and accurate.
  • Makes appropriate changes in computer system and on electronic health record.
  • Demonstrates the ability to identify the patient’s account via date of birth or name search.
  • Creates accounts for new patient appointments and verifies and updates demographic information.
  • Knows and follows eligibility requirements and verification processes for coverage programs.
  • Enters confidential personal health information and financial information into computerized system accurately.
  • Complies with federal and local laws in ensuring patient privacy.
  • Schedules, confirms and cancels appointments; coordinates walk-in patients.
  • Follows up with providers for canceled/no show appointments.
  • Utilizes the appointment template to meet or exceed productivity standards.
  • Collects payments and co-pays from patients; obtains authorizations for credit card transactions.
  • Applies payments and adjustments to patient accounts in the computer system accurately.
  • Reconciles daily cash reports and adheres to cash collection policies and procedures.
  • Answers telephone calls timely, courteously, and professionally.
  • Follows telephone decision-making guide correctly.
  • Utilizes the computer system correctly to obtain requested information.
  • Documents and forwards calls when appropriate and takes detailed messages when required.
  • Completes and submits departmental requests for information and reports.
  • Examines patient’s records/medical reports/consultation reports and verifies patient identification.
  • Identifies forms and the appropriateness for inclusion in the medical record.
  • Scans/indexes/commits images into the electronic health record per protocol.
  • Checks/reviews paperwork filed in paper medical charts against scanned documents saved in Electronic Health Records.
  • Uses discretion and good judgment in handling sensitive or confidential information.
  • Complies with organizational policies and procedures, specifically the Records Management and Retention Policy & Procedures.
  • Retrieves medical records and delivers to appropriate providers or department.
  • Files patient and administrative files.
  • Copies and faxes documents as required.
  • Performs all other duties as assigned.
  • Must be willing and able to work at all locations as needed to meet patient care needs.
  • Must be willing and able to work all business hours including evenings and weekends.
  • High School Diploma or equivalency required.
  • Five years of healthcare related customer service or two years of patient intake/registration required.
  • Working knowledge of insurance verification/eligibility insurance programs (Commercial, Medi-cal, MediCare and sliding fee programs) required.
  • PC or word processing experience required.
  • Excellent telephone and interpersonal communication skills.
  • Must demonstrate superior professionalism when dealing with clients, staff, and vendors, required.
  • Experience with electronic health records and practice management systems required.
  • Familiarity with Current Procedural Terminology (CPT) and International Classification of Disease (ICD) coding a plus.
  • Medical coding experience preferred.
  • Certificate in billing and coding and/or Medical Terminology preferred.
  • Familiarity with EPIC preferred.
  • Bilingual in English/Spanish preferred.
  • Full Time position
  • Salary Range: $24.74 - $37.10 Hourly
  • No Travel Required
  • Day Shift
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