Medical Receptionist

Summit Health•Town of Islip, NY

23h•Onsite

About The Position

VillageMD is a physician-led, patient-centric network dedicated to simplifying healthcare and providing connected care. Through its operating companies like Village Medical, CityMD, and Summit Health, they serve millions of patients in various settings. Joining the team means becoming part of a compassionate community focused on improving healthcare for all by innovating value-based care and leveraging integrated applications, population insights, and staffing expertise. The Patient Service Representative (PSR) is responsible for welcoming patients at CityMD, providing excellent customer service, and managing patient registration. This role involves coordinating patient intake, accurately updating patient information, assisting with paperwork, handling medical records, answering calls, processing insurance, managing co-payments, and ensuring a timely patient experience.

Requirements

A High School Degree or GED
Happy, welcoming, and can-do attitude with patients and coworkers
Excellent verbal, written, and interpersonal communication skills
Detail-oriented and a team player
Computer Proficiency and superior keyboarding skills (approximately 55 wpm)
Flexible/adaptable nature to work in a continuously evolving environment
Passion for helping others in a healthcare environment
Ability to effectively interact with physicians, patients and other staff members

Nice To Haves

Experience working in any high-volume/high-intensity service industry (e.g., hospitality, restaurant, hospital, medical office or retail environment)
Bilingual language skills required or preferred based on site location

Responsibilities

Greeting and welcoming patients
Organizing and coordinating patient in-take and other appointments
Accurately enters/updates patient information in system
Assisting patients with completion of paperwork when necessary
Scanning, updating and filing medical records
Answering phone calls, questions, etc. in a prompt and polite manner
Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)
Handling cash and co-payments accurately and responsibly
Providing outstanding customer service to every patient
Informing site manager or assistant site manager of waiting room wait times, patient inquiries, etc.