Patient Service Representative

Avita Health System•Crestline, OH

4h•Onsite

About The Position

Avita Health System is proud to serve the communities of Crawford and Richland counties through three hospitals and numerous clinic locations. Over the past few years, we’ve tripled in size, now employing over 2,200 team members and more than 160 physicians and advanced practitioners. Our mission is to deliver high-quality, compassionate care to the people who depend on us. We’re currently seeking a dedicated Patient Services Representative to join our Patient Financial Services Department at our Crestline location. This role ensures maximum and timely collection of health system receivables from those who have the ability to pay and/or by identifying insurance or program coverage for which patients or families qualify. This is accomplished through insurance and program benefit exploration, financial education, patient meetings and outbound telephone contacts and discussions, financial clearance, and patient responsibility collection. The representative also assists those with limited resources in identifying and applying for assistance programs and serves as a primary source of information to patients and a resource for issue resolution through the Customer Service line and the main point of contact for all patients post-service.

Requirements

Minimum of two years of experience in medical billing and follow-up and/or patient collections.
Knowledge and understanding of managed care payer rules and patient collection laws.
Basic medical terminology skills necessary to read and interpret various clinical documentation, including having a basic understanding of procedure and diagnosis coding convention.
Excellent oral and written communication skills.
Excellent conflict management and negotiation skills.
Mature, compassionate, customer-focused attitude and professional demeanor while dealing with patients, families, other external customers and vendors, coworkers, and other internal customers.
Strong computer skills, including but not limited to hospital billing software, Microsoft Office applications.
Excellent organization and time management skills, and the ability to effectively establish priorities.
Fully knowledgeable of and conducts all activities in accordance with regulatory compliance requirements, including but not limited to HIPAA rules and regulations, Medicare Secondary Payer Screening requirements, and billing and coding compliance rules and regulations.

Nice To Haves

AAHAM or HFMA certification or active pursuit of certification.
Experience and knowledge working in an electronic medical record system, with EPIC experience preferred.
Associate’s degree in healthcare administration.

Responsibilities

Ensures maximum and timely collection of health system receivable from those who have the ability to pay and/or by identifying insurance or program coverage for which patients or families qualify.
Accomplishes this through insurance and program benefit exploration, financial education, patient meetings and outbound telephone contacts and discussions, financial clearance, and patient responsibility collection.
Assists those with limited resources in identifying and applying for assistance programs.
Serves as a primary source of information to patients and a resource for issue resolution through the Customer Service line and the main point of contact for all patients post-service.